Got questions? We’ve got answers. Explore our most frequently asked questions to learn more about who we are, what we do, and how we can help your business thrive with our specialized remote solutions. If you don’t find what you’re looking for, feel free to reach out—we’re here to help!
Cost & Benefits
- How much can I save by offshoring with Prestige OSS?
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Outsourcing with us can result in cost-savings of up to 70%. These cost-savings are due to the exceptionally low living costs when compared to the locations such as the U.S and Australia. Here at Prestige OSS, we offer a monthly fee to help reduce overheads and allow you to focus on scaling and growing your business. Included in this monthly fee are infrastructure, recruitment and training, security, staff benefits, and management.
- What are the benefits of offshoring with Prestige OSS?
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Here are five benefits you can get from outsourcing with us:
1) Cost savings: Hiring staff offshore means you can save up to 70% on employment costs as the cost of living is significantly lower than most western countries.
2) Employee satisfaction: By outsourcing time-consuming and administrative tasks to Prestige OSS, your local teams are no longer working overcapacity, leading to an increase in satisfaction across the board.
3) 24/7 Operations: Our teams are happy to work whatever standard hours suit the client. You are able to increase your hours of operations and even hire staff to work while your onshore team rests.
4) Renewed focus on business strategy: Your offshore team management is taken care of by your offshore executive team, allowing you to step back and focus on developing growth strategies.
5) Business growth: Due to the savings associated with hiring offshore staff, companies are able to free up funds that can be reinvested back into the growth of the business.
General
- Will my clients/customers know that my business calls are coming from a remote location?
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We offer VOIP services that can match area codes, private or tool free numbers of your choosing, this may incur an additional cost which we are happy to discuss with you as we set up your offshore team.
- How will my remote team impact my existing onshore staff?
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If you plan to completely replace a local (onshore) team with an offshore team, then obviously your local team will be negatively impacted. But if you’re offshoring to free up your local team’s time, allowing them to focus on higher value tasks, then they’re sure to thank you for it. They’ll finally be able to action all those ‘one day’ tasks they’ve been putting off for months or even years.
Overall, offshoring is good for local employment. There’s a misconception that it means losing local jobs, but the reality is it strengthens your business and helps you compete long-term, which is excellent for local employees. The vast majority of Prestige OSS clients don’t reduce local staff numbers at all.
By offshoring, you can ensure the long-term sustainability of your business. By optimizing your costs and boosting your productivity, you’ll unlock the next phase of growth and profitability so you can compete on a global scale. - When I hire through Prestige OSS, what do I look after vs what Prestige OSS?
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Prestige OSS sets up your overseas division of your company and handles:
– Facilities (workstation, computer, internet, cafes, health benefits, and amenities
– IT support
– Labor laws
– Recruitment
– Payroll & HR
We foster a great team culture by including birthday celebrations and after-hours social events.
You’re responsible for training your offshore team in your systems and business processes as well as keeping up communication between your offshore and onshore employees. This is so that your outsourced team feels included and motivated towards achieving common business goals.
Some clients have dedicated offshore and onshore managers who spearhead tasks and act as the ‘point of contact’ to streamline all communication and ensure both teams work together as one.
Simply put, we handle everything to do with offshore, while you handle your business. - How do I know that the information sent to my remote team is secure and protected?
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Here at Prestige OSS we take data security very seriously and have multiple levels of security in place to deliver peace of mind when sharing your data with your employees.
Each of our clients are assigned their own VLAN. We can furthermore physically partition off parts of our network if needed. We have state-of-the-art firewalls and can implement any additional safeguards you want to put in place. - Can I hire your services even if I am a small or medium-sized organization?
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Yes, outsourcing is not just for the big companies with big budgets. Recent developments in technology has made outsourcing accessible to businesses of all sizes. If anything, outsourcing is a way small or medium companies looking for growth can scale their business more efficiently.
- Does my remote team work for multiple clients at a time or are they dedicated to my business?
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No. Your staff member/s will be 100% dedicated to your business. They are just like one of your onshore team members. You wouldn’t have your onshore staff work for another business or a competitor while on your payroll, so neither do your offshore employees.
- How to I pay my remote team?
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Your offshore team’s salaries are all accounted for in your one off, all inclusive invoice that you will receive monthly from us.
- What additional benefits can I give to my remote team?
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Feel free to speak to your account manager regarding the benefits currently included in your monthly fee, or to discuss additional ways you can further show your appreciation for a job well done.
Recruitment
- What roles can I hire with Prestige OSS?
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Nearly anything your team does via a computer program or over the phone can be done remotely, by an offshore team. All they need is the right skills, training, support and software to do the job.
Roles well-suited to offshoring include customer service, programming/development, tech support, digital marketing and health information management just to name a few. Here at Prestige OSS, we have access to a talent pool of over 50,000 skilled applicants, which allows us to recruit team members in offshore locations that match your role requirements. - How long does it take to set up a remote team?
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Your new team member(s) should be ready to begin work in as little as six to 10 weeks after you start the process – possibly even sooner.
We use your job descriptions to find and recruit suitable candidates from the local market and our database of more than 50,000 applicants. Once we’ve found the right people for your team, we set them up within our modern, state-of-the-art office facilities, including furniture, IT infrastructure, and support. - What is your recruitment process and do I get to interview potential candidates before hiring?
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The recruitment process is quite similar to hiring a local employee through a recruitment company. We take your brief and handle the search, shortlist, and initial interviews for you, then once you’ve chosen the staff member/s you’d like to be in your team, we employ them, ready for you to onboard.
Read more about our recruitment process - How can I ensure quality when hiring remote team with Ne-X Global?
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Prestige OSS's talent acquisition team works just as an in-house recruitment team would. They screen, interview, and test candidates to ensure candidates meet the needs and requirements as illustrated in your job descriptions..
With a dedicated management team on the ground, working one-on-one with your team, Prestige OSS has 10+ active staff in operations, including the executive team, managers, talent acquisition, and more – who keep the communication between your business and your offshore team streamlined. We also have operational departments such as finance, HR, IT, facilities, and client services that help your employees function efficiently and productively - so quality is not a concern. - What training should I provide to my team?
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Prestige OSS recruits the talent, our clients provide the training. Depending on the role you are outsourcing, Prestige OSS’s recruitment process may lead to candidates who have already got systems experience and relevant accreditations; reducing the amount of training necessary. This will become evident throughout the recruitment process as you will be communicating with our talent acquisition team regularly.
You should provide training on your company’s history, products, services, processes, special software, tone of voice and policies – as relevant. You’ll also need to communicate tasks and responsibilities to your remote team, check in on their progress and answer their questions. We recommend using project management systems and text-chat software. Daily communication helps everyone feel like part of a team and gets the best outcome for your business.
You’re also responsible for managing your team’s performance and reviews. It’s important to give plenty of feedback, especially in the early stages of working together.
Of course, your Prestige OSS account manager will proactively support your goals, throughout, including providing well documented processes for performance improvement and disciplinary actions. We also have a training department and a large training library for most disciplines. - Are there process in place to accommodate for virtual inductions or training?
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Yes. Whether you perform your inductions on-site or online, your business will reap the same rewards either way. We work with our 24/7 IT support team to set up virtual training and inductions to accommodate for circumstances that may not allow you to visit your offshore team and vice versa. We use state-of-the-art video conferencing systems so that your offshore and onshore team communicate seamlessly throughout the course of their employment. From training and inducting new team members, to weekly catch-ups and performance management, we have online, face-to-face options to suit.
- Can I hire part-time staff?
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No, we generally recommend you work with full-time staff that are dedicated to your business to ensure consistency in the delivery of their tasks and responsibilities.
- What hours would my team work?
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Our staff are flexible and will work the hours your business requires them to. This is especially helpful for clients who work in different time zones. If you need them to work according to your onshore team’s business hours, we will accommodate and make sure they are online during those times – we can support whatever your requirements may be.
- What happens if I am not satisfied with the performance of one of my remote team members? How do I manage them and replace them if need be?
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It depends on the situation. If it’s due to poor performance, we’ll provide you with a well-documented performance management framework, which includes fair warning, an evaluation period and an escalation process that can lead to termination. If you would like to dismiss a staff member for reasons not associated with performance, your account manager can provide guidance on whether there may be any additional costs at the time.
- Will my remote team have good English language skills?
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Yes, we only hire from countries where English is either primary mode of communication or is spoken as a second language.
Whether you have questions or need guidance on getting started, our experts are here to help—reach out anytime!
