Job brief
The client is based in Jacksonville, FL, and is a dedicated provider of property and casualty insurance, focusing on the Florida and Georgia markets. We are committed to providing exceptional service to our clients and are looking to expand our team with motivated and talented individuals.
Responsibilities:
- Contact potential clients via phone and email, focusing on car and home insurance leads.
- Gather and confirm the information needed for insurance quotes.
- Input notes and maintain detailed records of contacts and interactions in our system.
- Track the status of each lead, noting the last contact and level of interest.
- Transfer interested leads to the appropriate team member for quote finalization.
- Collaborate with the team to ensure smooth transitions and high-quality service.
- Achieve and exceed targets for lead conversions.
Requirements
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Excellent English communication skills.
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Ability to portray an American accent effectively.
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Experience in customer service, sales, or related fields.
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Proficient in using CRM systems and maintaining accurate records.
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Strong organizational skills and attention to detail.
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Self-motivated with the ability to work independently.
Knowledge of US Insurance is an added advantage
